The Musings Of An Opinionated Sod [Help Me Grow!]


Just Because You’re Talking Doesn’t Mean You’re Communicating …

I’m writing this post on the 28th May, so who the hell knows what’s happening a month from now. Actually I’m lying, as I have a pretty good suspicion about a few things, at least to do with me, so it will be interesting to see how wrong or right I am.

But I digress.

This is about the British Government’s communication strategy, specifically when they went to phase 2 of their COVID-19 strategy and launched these guidelines to help the British public deal with the pandemic.

As we all know by now, there was a lot of debate.

Some said they were clear.

Some said they were ambiguous.

And so rather than help the nation as a whole understand their situation and what was needed to help us move forward, they ended up igniting the nation in debate about wording, leaving people to interpret what the hell they wanted.

A conspiracy theorist may suggest this was done to stop people looking at the huge death toll that had happened due to Boris Johnson’s shambolic handling of COVID. A theory only made compelling by the way Johnson suddenly announced the UK was ‘re-opening’ mere hours after he had publicly backed his advisor, Dominic Cummings, for breaking the rules he had helped force upon the entire British public in an obvious attempt to distract the public’s attention. Made even worse by the fact Johnson had apparently almost died with COVID, so he knew first hand how dangerous it was and as such, should not back anyone who had the symptoms and then knowingly broke the rules. And as a final insult, the way he backed Cummings – suggesting it was what ‘all parents would do’ literally pissed on the faces of the parents and children who went through incredible hardship [from not seeing loved ones, to not attending loved ones funerals] to obey what was asked of them. An utter, disgusting way to behave.

But I digress. Again.

The point I want to make is that while all this argument was going on – specially around what ‘Stay Alert’ meant in practical terms, Vic Polkinghorne, @vicpolky on twitter, wrote a tweet that put the debate to rest.

They wrote:
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Note on clear/unclear communication (one area I do have some experience)

If some people find it unclear, it’s unclear.

If you find it clear and some people find it unclear, it’s unclear.

The responsibility for clarity of comms is with the communicator, not the recipient.
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That’s a good lesson for anyone in the communication industry.

An even better one for the British Government.

Now if only they were open to constructive criticism or gave a shit about anyone outside of their chummy little privileged gang.



Fuck Your Mind Friday …

A couple of weeks ago, I came across this photo.

I still can’t quite get my head around it.

Yes, that’s Vanilla Ice and Benny Hill.

Together.

Two ‘entertainers’ who achieved far more than their talent should have allowed.

One trick, sub-standard ponies … though at least Benny Hill’s single was actually original, which is more than can be said for Vanilla’s Under Pressure Ice Ice Baby.

How?

Why?

WTF?

Sorry for ruining your weekend, but if I am going to be ruined by it, you’re coming with me.



Are Warc Berks?

Last year, WARC made the terrible mistake of inviting me – and Martin, though he is never a mistake – to talk at their show at Cannes.

While our talk on chaos seemed to go down rather well, I was still amazed they invited us.

Well, me.

Amazingly, they still haven’t come to their senses, because last month they asked me to write something about how COVID-19 was affecting business. And while they wisely edited down what I’d written, you’d have think they would have learned their lesson by now.

But no.

And while I would love to say the reason I am posting it on here is because I feel it is a worthy read, the real reason is I am too tired to write a post today so this solves that ‘problem’ nicely.

I know this gives you no incentive to actually read it, but it does talk about Pornhub in it.

And penis shaped pasta.

And David Lee Roth.

Oh who am I kidding, you don’t even read the short posts.

Damnit.

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If You Think Change Only Happens When There’s A Global Pandemic, You’re Not Paying Close Enough Attention.

COVID COVID COVID. That’s all I’m hearing.

Of course I get it … it’s a terrible situation with ramifications that could fundamentally change the way we live, work and operate forever.

Hell, just a few weeks ago, the head of the Automobile Association, Edmund King, suggested the demand for travel – by road or rail – will reduce so dramatically [due to companies and employees recognising the ability to work from home] that the government may be better putting money into broadband instead of bolstering infrastructure.

That statement, if true, would have a seismic impact on an incredible amount of industries … from car manufacturing, train services, commercial leasing and banking to name but a few. And then, when you add in the expectation’s [some of] society is placing on the actions and behaviour of brands through websites like didtheyhelp.com, you see why some are saying the societal reset button has been pressed.

But I’m not going to write about that.

Not because I don’t believe it, but because everyone is writing about it.

My point is less dramatic. It’s simply that how we live, work and operate is always evolving, so if you only think it is happening now, you’ve been asleep at the wheel.

If You’re Not Moving Forwards, You’re Moving Backwards

I don’t want this to be a big piece for R/GA, but we’ve always loved playing to where culture is heading rather than where it is.

It’s part of the reason why we’ve continually reinvented ourselves as a company and why we’ve been able to fuse creativity with technology to either define the future normal or open the door for it to start establishing itself.

Some of these ideas required us to be ridiculously audacious – like when we created Fuel Band for NIKE to start changing the way everyday athletes train and develop or when we created one of the first digital banks – NEXT in Brazil – because we saw how the values and aspirations of 20-30 year olds were totally different to the products and services the established banks were offering.

And while those two are on a grand scale for liberating change, the reality is it doesn’t matter what the size of the project is, we always place huge value on exploring cultural and sub-cultural changes because pandemic or not, people are always evolving.

While I really didn’t want to talk about COVID-19, the fact is the biggest shifts occur when there is a crisis and it’s fair to say, that’s what’s going on now.

Put simply, crisis collapses time.

What could take decades to evolve can happen in years, months, weeks or minutes.

For example, after arguably centuries of being denied, women were finally recognised as societal equals* after people [read: men] saw the vital role they had played in the war effort of WW2.

[* acknowledging that women are still continually denied equality in so many aspects of life]

Of course, this shouldn’t be a surprise. Newton’s 3rd law, which states ‘for every action, there’s an equal and opposite reaction’ has been around since 1686. But some had started to believe these shifts only occurred through technological revolution when the reality is cultural adversity is equally as powerful … and the reality is COVID-19 is creating some major changes of attitude and behaviour.
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At the time of writing …

35% of Britons are worried about their employment.

The average Londoner is saving over 2 hours per day of commuting time working from home.

The top 10 fastest growing products being bought on the internet right now are in the categories of healthy eating, medicine and gym equipment … though chips, popcorn and snack foods are also all experiencing triple digit growth.

64% of people believe their community is stronger now than pre-COVID-19 … with approx. 1/3 of people offering to help vulnerable neighbours.

Families are now spending approx. 16 hours awake together compared to a previous average of 2.5.

Google searches for ‘meditation’ has reached its highest level in history.

Visits to Pornhub.com has risen globally 11+%, with ‘corona virus’ searches in the site reaching 1.5 million on March 5th alone.
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These are all big shifts with major implications. And while I accept there is a chance things will return to the ‘old normal’ when the situation becomes a bit more stable – there are 3 things to remember:

1. The longer this goes on, the more likely these new attitudes and behaviours will become established and self-sustaining.

2. Not everyone’s situation is the same, including when isolation will end for them.

3. Even if things do return to the past for every single person, they will all continue on their individual journey of evolution … whether in attitude, behaviour, aspiration, ambition or a combination of all.

A New Value Of Money?

Once upon a time, the rock singer, David Lee Roth, said:

“Whoever said money doesn’t buy you happiness doesn’t know where to shop”.

While this may well have been the attitude for multiple generations, right now – across the entire World – the value of money is literally being re-written by society.

I’m not talking about what and where people want to spend their cash [though there are some fascinating facts emerging, such as Ann Summers – the adult romance company – revealing the shortage of pasta in supermarkets had led to them selling more of their ‘penis pasta’ in 1 week than they’d sold in all of 2019] … I’m talking about their relationship with it and, as a result, their relationship with their banks.
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At the time of writing …

55% of people are very or extremely worried about the national economy, with 35% very or extremely worried about their household financial position.

950,000 people have successfully applied for Universal Credit in 2 weeks.

In the UK, car sales for March 2020 have fallen 40%.

56% of Britons actively want to support local businesses over global business.

22% of Britons are already changing buying habits, especially for non-essential items.

And while on their own, these might not seem scary – even though they only represent the first 4 weeks of Corona impact in the UK – when you overlay it with some of the cultural narrative appearing on Mumsnet and Reddit …

“I don’t want to live in a city where I can’t afford a back garden”

“Why have investments when they go down when you need them most”

“Who thought I’d value a full fridge more than full wardrobe?”

“The government needs to see public services as an investment, not a cost”

… you start to realise the fundamental attitudinal changes that are starting to occur.

Of course, many of these shifts in attitudes regarding money may be being driven by their circumstances.

Maybe they can’t believe how quickly their financial situation has changed.
Maybe for the first time in their life, access to what they’ve always enjoyed faces obstacles.
Maybe the lack of human contact has highlighted how alone they are.
Maybe it’s seeing a business they built for years fall apart in days.
Maybe it’s not being able to leave their apartment and breathe fresh air for weeks.
Maybe it’s realising that how you live is becoming more important than what you have.
Maybe it’s realising this isn’t a matter of wealth or poverty… but life or death.

Whatever the reason, you start to think that just maybe some of the fundamental values, attitudes and behaviours entire industries have banked on – and actively fought to maintain – are starting to shift.

If that becomes reality, then not only are the ramifications going to be mind-blowing for business, it will mean Alvin Toffler – the futurist, writer and businessman – was right when he said the illiterate of the 21st won’t be those who cannot read or write, but those who cannot learn, unlearn, and relearn.

While I readily admit I have neither the brains, vocabulary – or even the looks – of Mr Toffler, I wholeheartedly subscribe to his belief that change is the only constant … which is why I thought I’d end this piece with 3 ways we help our clients be comfortable with the uncomfortable.

1. The Most Valuable Thing You Can Give Your Client Is Honesty

When we were helping create Next Bank in Brazil – part of Bradesco – we discovered nearly 70% of the target audience would rather visit the dentist than go to a bank. No-one likes to hear they’re not liked, but knowing what people really thought of them allowed us to make decisions that could drive the biggest impact and value. In simple terms, it meant everyone was behind creating a bank that didn’t act or operate like a typical bank.

2. The Culture Of The Category Tells You The Direction Of The Category

We spend a huge amount of time understanding the culture around a category. Not just in terms of how people transact or interact … but how they live, act, talk and behave. From the music they love to the hashtags they use. For example, with NIKE Girlstalk, we use interviews, social listening and data to understand how athletes are talking about sport … because often shifts in language indicate changes in how they see or play sport. Some may not think this is important, but it’s the difference between talking athlete to athlete or brand to customer.

3. Use Technology To Be More Human, Not More Automated

We believe customer experience builds and defines brands. It’s why we look at technology as much more than a tool to drive efficiency and optimisation … but something that can engage audiences emotionally and distinctly. For example, COVID-19 is revealing a multitude of ways people are using tech to feel connected to others … from Zoom background hysteria to virtual pub quizzes to mega concerts on Fortnite. All of this shows the multitude of ways society plays with tech to provide them with emotional – not just functional – fulfilment, which should remind brands their customers need more than just, ‘category best practice’ digital efficiency.

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Sources:
The Daily Mail, 6 April, 2020
Dynata: Global Trends Report, COVID-19 Edition
Office For National Statistics
Stackline Retail Intelligence
OnePoll on behalf of ChannelMum.com Survey
Prof Jacqui Gabb of the Open University
Google Analytics
Pornhub.com Corona Virus Data
Dynata: Global Trends Report, COVID-19 Edition
The Guardian Newspaper April 1, 2020
Reuters, April 6, 2020
Hall & Partners
Dynata: Global Trends Report, COVID-19 Edition
Topics of conversation on Mumsnet/Reddit during March 2020



If You Think It Would Be Mad, It’s Probably Got Something Going For It …

Before I write today’s post, I want you to listen to something …

Yep, that’s the White Stripes with their now classic, ‘Seven Nation Army’.

I say classic, because it is.

It was recorded in 2002 as a bit of fun and yet now it is deeply entrenched in culture.

Sung at concerts.

Sporting events.

Pubs.

It’s the modern equivalent of Smoke In The Water … the go-to song for any guitarist starting out. [And the nightmare for any guitar shop employee]

But the thing about it that I never realised is that it’s a song without a chorus.

Nothing.

Nada.

It’s deliberate, because one day Jack White liked the idea of – in his own words – “creating a compelling song without a chorus”.

And he did.

A song that will no doubt outlive him because – like Queen’s We Will Rock You – is a simple, repetitive riff that allows audiences to not just join in, but be an integral and active participant in the music.

When you look at the ad industry, while we have evolved from talking AT audiences, our version of audience involvement is still largely based getting them to be an extension for what we’re doing rather than be an integral part of it.

Now of course, I get an audience doing stuff for a band they love is very different to getting people who are mildly interested in a brand, to do something for us … but the main point here is we are not pushing any boundaries right now.

Oh of course there’s agencies constantly pronouncing they have just executed a ‘world first’, but apart from the fact it’s often just a slight variation of something that has previously been around, it’s almost always done to benefit the agencies and clients ego and no one else.

But where is the bolder stuff?

The writing a compelling song without a chorus stuff?

If adland was about writing music, you can bet EVERYTHING would have a chorus.

It would also probably be a pop-song, 3 minutes long [MAX], as simplistic as they can make it and designed to be so palatable as to not offend a soul.

It would be this song …

Hell, even Matt Beaumont thought so in his brilliant book, E.

OK, I’m being a bit mean because its not like there aren’t some agencies doing amazing pieces of work using the ‘traditional’ model not to mention those who are genuinely trying to push the boundaries of what creativity can be – and do – for clients, like this brilliant Planned Parenthood campaign we did at R/GA recently … but in the main, the focus is not about breaking new ground it’s about treading carefully over the old.

Look, I get it … this stuff costs a lot of money.

There’s a bunch riding on it.

But where this ‘minimum risk’ approach fails is when brands talk about wanting to make a big impact in culture … something that powerfully differentiates themselves from the competition … an idea that change attitudes and behaviour … because the most effective way to increase the odds of this happening is to literally do something that runs counter to traditional norms.

An airport lounge that is modelled on a Rock Stars house.

An electric car with an insane button.

A ravioli where the pasta disappears.

An ad that talks about failure.

Now I know what you’re thinking, most companies will never do that.

And you’re right.

But what I find amusing is that we all know doing the same as everyone else produces, in the main, even less chance of breakthrough success than walking into the unknown or unexpected.

The harsh reality is that while many companies talk about breakthrough … innovation … provocation … what they really mean is – at best – being a degree or two better than their competition or – at worst – simply playing catch-up

Or as Lee said, they confuse innovation with modernisation.

And while I know there is a lot of talent in our biz – talent who use creativity to create incredible ways to either deal with old problems or create new normals – we are in danger of letting ourselves just become executioners of clients transactional requirements, and if that happens, we lose any chance of regaining/retaining our seat at the boardroom table. Because in my experience what the best C-Suite want aren’t companies who simply execute their requirements, but those who see the World differently to them, so they can help them get to places in ways they never imagined possible.

In other words, creative people with commercial appreciation rather than commercial people with creative appreciation.

Now the problem is we live in times where the money men value consistency more highly than boldness … which is ironic given they them place them under immense pressure to keep finding new ways to grow, transform and unlock new revenue streams.

An oxymoron if you will.

Which, for me, highlights 3 things.

1. Independence is power.

2. As Martin and I talked about at Cannes last year, chaos can achieve what order can’t.

3. The only things worth doing are the ones that can break your heart.



Maybe The Thing Making Us Be Apart Is The Thing That Can Bring Us Together …

So today, I start working from home due to the devastating spread of corona virus.

As someone who has lived through SARS, avian and swine flu, you’d think I would be fine with it … but the way the government and media have responded, I have to say has left me on edge.

It feels like 28 Days Later – as we hide, hoping the invisible virus won’t get us while looking suspiciously at anyone who is outside or has a casual sneeze.

Personally I don’t think the government are taking it seriously enough.

I also think a lot of people are being way too blase about it.

But what’s worse is that while many of us are going to be inconvenienced, the elderly, the homeless, the single parents, the temporary workers, the unemployed and the small business owners are going to face a horrific time and no one seems to be creating plans for how they can cope.

I’m addition, it’s showing the worst of society.

From that fat, lying, cheating bastard who is the President of America – to the rapid increase in gun purchase in the USA [seriously, WTF?] to the disgusting locust like behaviour going on in across supermarkets all over the World.

I tell you what, any of these people who ever negatively judged immigrants, refugees or boat people better not do that from now on.

Though what’s the betting they’ll claim their situation is different.

I guess they’re right.

Refugees, migrants and boat people are trying not to die. They’re just trying to continue living in comfort and wipe their arse with 3-ply.

But through it all there have been signs of humanity showing their best side.

Coming together.

Uniting.

Looking out for others.

From the wonderful singing that is happening on balconies across Italy to Waitrose making sure all small business suppliers are paid the next day to LVMH doing this …

Given there are some companies you’d expect to jump to societies help who are acting like absolute wankers, it’s even more amazing LVMH are acting so swiftly and generously.

When this all passes, some companies will discover profit before people ends up costing them profit and people.

It’s a strange time but we will get through it – but what will make it better is if we can find ways to help those who feel left behind.

I’m working on something and there’s options already in place for the elderly – like this – but if you have more ideas, please let me know.

Most of all, look after yourself.

So far, 2020 has a lot to improve on.