Filed under: A Bit Of Inspiration, Attitude & Aptitude, Brilliant Marketing Ideas In History, Context, Creativity, Culture, Marketing, Marketing Fail
Let me start by saying that Women’s Day – and Earth Hour – shine a light on very serious issues.
Issues that should be on top of everyones mind without the need for a reminder.
I also want to say that I appreciate everything has to start from somewhere – but I’m genuinely concerned that Women’s Day will end up going the same way as Earth Hour … where society thinks if they engage on the day, then they’ve done all they need to do for the rest of the year.
I’ve written about this in the past.
While this approach is a great way to ignite a social debate about very serious issues, they often end up – at best – only having a 24 hour impact or, at worst, becoming a superficial celebration of a specific day.
Earth Hour have struggled to combat this … as demonstrated by them adding ‘+’ symbol to their logo … but it will take more than that to maintain an interest for the general population.
But at least Earth Hour has been interpreted by society as a commitment to helping the environment, because I’m not sure the same level of clarity can be said of Women’s Day.
Just recently I heard of a company who honoured the females in their company with a range of gifts consisting of an oven, a quilt and a set of pots and pans to name but a few.
I know for a fact they didn’t mean it to be offensive … quite the opposite … but this highlights how many people/companies have totally misunderstood what Women’s Day is actually about and why it is important.
To further highlight the issue, I heard that some guys wanted to start a ‘Man’s Day’.
These were intelligent, Worldly men – not Neanderthals – and if you spoke to them about equality, they’d be passionately behind it, and yet they didn’t see how their suggestion would completely undermine the importance of this day for the females in their company.
And that’s my worry.
Because equality is a fucking important thing.
Something that requires more than a day of awareness … but if that is the route we need to go down to try and ensure the debate is not allowed to be placed in the shadows, then we must at least ensure the purpose of the day is clear because frankly, while it’s fun that Burger King renamed their Shanghai store for the day, it means little if the only reason they did it was for superficial topicality.
I’m not saying that’s why they did it, but momentarily changing your brand name or giving out gender reinforcing gifts highlights that the real purpose of Women’s Day could be in danger of becoming as superficial as adding a Q&A element to the Ms World competition.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Comment, Communication Strategy, Context, Creative Brief, Creative Development, Creativity, Culture, Cunning, EvilGenius, Insight, Marketing
So I recently read an article on the UK distributors of Danish store, Tiger.
Tiger is often referred to as ‘Posh Poundland’ as it sells all manner of stuff.
Anyway, in 2005, a husband and wife – with no business experience whatsoever – decided to pour all the money they had into buying the rights for the brand in the UK.
They openly admit it was very difficult and they made many mistakes but 11 years later, they sold it for an estimated 40+ million pounds.
So far so good, but what really interested me was something they said at the end of the interview …
How brilliant is that.
It’s also a great lesson in thinking about your audience.
Too often, our industry defines audiences by the segment we believe are the most likely to want to buy our brand/product.
While that makes perfect sense, the problem is we are often end up being pretty generalistic in who we define our audience to be … often because our clients are petrified of putting limitations on their sales potential. The other problem with this broad audience approach is that it tends to end up being the audience for the whole category, which means we end up pitting ourselves directly against our competition.
What I love about this Tiger example is – albeit by lucky accident – they realised their was a very specific segment who were attracted to this product. A segment that liked it for reasons beyond what was expected, and yet was something that actively drove them to buy.
Now I admit it takes balls to do this.
It also takes absolute honesty.
But when defining audiences, it’s always worth remembering the motivations for purchase are often very different to what we would like to think they are. Of course we know this, but when in front of a client, it’s amazing how often we either temporarily forget or simply choose to ignore.
By being absolutely open to who could/should be interested in our clients brands, we not only stand the chance of making work that truly resonates with a particular segment, but one that automatically differentiates you from the countless competitors all trying to steal your share, which is why I still love the V&A London museum ad from the 80’s, where Saatchi’s [in their absolute pomp] realised the thing people liked most about the place was the cafe, which led to them running ad’s with the bravest ‘endline’ you may ever see …
Filed under: Brilliant Marketing Ideas In History, Comment, Communication Strategy, Context, Creativity, Cunning, Insight, Long Copy, Marketing
This is one of those ads that is constantly referred to as being a perfect example of perfect advertising.
David Ogilvy was behind it – spending 3 weeks doing nothing but reading about the car – before producing that amazing headline.
OK, so there is some conjecture whether he came up with it or not, but regardless, it’s one hell of a headline.
But here’s the thing, when you read the rest of the ad, I’m not sure if its worthy of all the accolades bestowed upon it.
Sure it comes from a different time [as the $13,995 price tag highlights] … and yes, some of the ‘features’ they mention were probably cutting edge back then [power steering for example] … but after you get past that epic headline, what you actually have is an ad that is just a list of product features.
While there are still nods to the sense of craftsmanship and technology within that list – for example, you can have a telephone as an optional extra – I can’t help but feel that all the romance the headline conjures up in your mind disappears once you get to the details.
Maybe that’s because it appears the strategy was not actually to communicate the sophistication and craftsmanship of the car, but to change the perception of it being only for the super-elite … the one’s who are chauffeured around rather than drive themselves.
Hey, I could be wrong, but the fact they use that hilarious image of a ‘Dad’ picking up the kids from the local shop after school – not to mention they state in the copy that you don’t need a chauffeur to drive it – means I might have a point.
Now I get I have no right to criticise the wonderful Mr Ogilvy and the fact this ad is continually referred to implies it was hugely successful … but when I was reminded what the actual ad looked like – rather than just hearing that headline – I couldn’t help feeing that I find this scam ad for Bentley far more appealing.
[Though I accept that just might be my Nottingham heritage shining through]
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Comment, Context, Creativity, Culture, Innovation, Insight, Technology
3 letters that can inspire all manner of emotions in people.
When it is associated with something you already like, you tend to be happy … excited even.
However, when it is associated with a fundamental change to what you already know and/or do … then the general response is skepticism or outright distain.
I recently did a presentation to a client of ours about the need to do 3 fundamental things when looking to push into new territories.
1. Remember society knows what they want, they just don’t know how to articulate it.*
2. Make your UX as intuitive as possible so people can move from the present day to modernity without feeling insecure.
3. Prepare to ride waves of criticism.
There were two big reasons I wanted to remind my client of this.
One is that I recently read an interview with a tech journalist who said his biggest challenge was not to review brand new technology as if it was fully developed technology. He has to remember his view should be about potential, not realisation.
The second was this …
I don’t know when that article was written.
To be honest, I’m not even sure that article is real … but given the name of the ‘journalist’, the visual design and sarcastic ‘riddle of email’ that is placed at the bottom of the piece, it does seem the sort of shit The Sun newspaper would have peddled.
Don’t get me wrong, I appreciate how mad ‘the internet’ and ’email’ must have sounded back then – mainly because I was living through it – however, instead of having the distain of The Sun, I distinctly remember how excited I was about what I was hearing.
Maybe that was because of my age.
Maybe that was because of my love of gadget tech.
Maybe that was because I was seeing science-fiction becoming reality.
Whatever the reason, it served as an important reminder to me to listen before I dismiss.
Of course, there’s lots of new things that turn out to be a pile of shite … and sometimes that is because they are literally, a pile of shite … however societies skepticism to ‘new’ plays a huge role in whether things take off or not [acknowledging there’s a whole host of other elements] which is why the next time someone offers up something that challenges your tradition, think about what they’re trying to solve before you judge how they’re doing it … and who knows, maybe adland can be part of something new rather than packaging up someone else’s new.
* I say this because people constantly quote Henry Ford’s “If I asked people what they wanted, they’d say a faster horse” … and yet, if they had said that, it wouldn’t take a rocket scientist to work out what they’re saying is they want to get from point A to point B faster than the current modes of transport available to them. In other words, they were giving big clues to what they wanted without even realising it.
Filed under: Attitude & Aptitude, Comment, Context, Culture, Marketing, Perspective
Friday is a wonderful day.
It doesn’t matter how much shit you have to deal with, it will always be better than a Monday, Tuesday, Wednesday or Thursday.
OK, if you have to work the weekend, then that’s shit … but generally, it’s a magnificent day.
It is also a day where 2 things are cemented in my mind.
Crunchie chocolate bars and 70’s TV show Crackerjack.
I have not eaten a Chrunchie for 25 years and Crackerjack has not been on screens for the same amount of time … and yet these 2 things are still synonymous with my favourite day.
Of course, part of it is because Crunchie used to market itself as that Friday feeling and Crackerjack used to always start their show with the words “It’s Friday, it’s 5 o’clock, it’s Crackerjack” … but the fact I still deeply – and positively – associate those things with a particular day of the week is amazing.
Especially at my age.
Of course, psychologists will say I am ‘projecting’ and marketers will say ‘awareness means nothing if I’m not buying the products’ … to which I’ll respond with “of course I am” and “I would if I could buy a bloody Crunchie in Shanghai”, however it serves as a reminder that committing to a positioning – or an idea – has great value for brands, especially compared to relaunching every 12 months.
Seriously, this annual relaunch ‘strategy’ drives me mad.
Apart from the fact it demonstrates a brand trying to appear interesting rather than doing things that are interesting, the reality is that in the main, the only thing being ‘relaunched’ is the advertising slogan which – in a bid to not alienate any potential audience – has ended up being even more meaningless, ambiguous and forgettable than the one before.
Don’t get me wrong, there are occasions and circumstances where you might have to change track – sometimes dramatically – but if you’re doing it every 12 months, then it says far more about you than it does about the state of your business or culture.
So if anyone says ‘positioning’ doesn’t work … tell them they don’t know what the fuck they are talking about. Then go eat a Crunchie and watch Crackerjack on Youtube.
Happy weekend all …
So I’ve been doing a bunch of judging this year and while some have been great, a lot have been fucking terrible.
It is kinda scary what some people think represents effectiveness.
Seriously, if they were running their own business based on their effectiveness measures, they’d be dead in a week.
Which is probably why they’re not running their own business.
Now there’s a bunch of stuff that can be done to make a Judge take notice.
Of course there’s the usual.
1. Actually have a story that shows effectiveness.
2. Appreciate judges know all the ways people try to polish bullshit.
3. Understand you have to have done something different to convention or you can’t claim you were directly responsible for the effectiveness.
But there’s one more thing.
Seriously, the amount of times I have to read, re-read and then re-re-read to try and work out what is being said is incredible.
I get some of the submissions are from people where English is not their native language so they feel they have to write more in a bid to make sure judges really understand the points they want to make.
I also know that I’m a bit thick so take longer to get stuff that the average person.
But – and it’s a huuuuuge but – some of the submissions are ridiculous, using 500 words when 10 would do.
I get the desire to add emotion and texture to the case study, but when you’re asked to ‘describe the insight that drove the strategy’ and you take 3 paragraphs to explain it, it’s either a bullshit insight or you’re trying to hide something.
A bit of advice worth thinking about is what a chef told my wonderful colleague Maria when she was doing some research with chefs …
“The more confident you are, the more simple your dish”
What I’m saying is that if your submission is good, have the confidence in it.
Seriously, good things will stand out and so all you need your paper to do is provide the stage for it to shine.
Failing that, you can always throw in a weird quote to capture the judges attention.
Recently, someone wrote this in their entry …
“It is only when a mosquito lands on your testicles that you realize there is always a way to solve problems without using violence”.
I even wrote on the judging paper that this may be the best quote I’ve ever seen.
Sadly – for them – that was the only highpoint of their submission.
Anyway, I digress. Again.
Look, I understand we get excited about the work we do.
I understand we all want to explain the journey to get there.
But for gods sake, think of the context and environment you’re playing in.
When your competitors are bombarding judges with long and complicated explanations and charts, less will most definitely be more.
[I fully expect John Dodds to agree, given I’m basically saying ‘no one reads long copy’]