The Musings Of An Opinionated Sod [Help Me Grow!]


Trust Is The Most Important Word In Everything …

Originally this was going to be a post about patience.

We live at a time where the urge to rush to judgement seems omnipresent, however we often forget that each of us is going through personal situations that can affect how we behave and so what we experience may not be who the other party really is.

There’s this quote that says something like, “if we knew the troubles that weighed on the minds of the people we talk to, we might react to what they say in a very different way”.

And that quote is right, however in our rush-rush, myopic state-of-mind, we rarely stop to even consider that – let alone explore it – so the results we get might never be as positive as they could be if we had just stopped for a beat and thought of the other person.

That’s what this post was going to be about but then something happened.

You see recently I discovered someone betrayed my trust.

The irony is what they told another party was incorrect.

But that doesn’t make it any better.

And then I remembered that quote that says, “the worst thing about betrayal is that it never comes from your enemies” and they’re right.

I liked this person.

I still do.

But for some reason they thought it was right to do something that was wrong.

And right there, things got damaged because trust is everything in a relationship … whether that’s with a loved one, a colleague or a client.

Trust means you can disagree without any lasting damage.

Trust means you can let people explore things you don’t understand.

Trust means you can let teams go to the wire before they reveal their work.

Because trust is about believing the other person has your back … that their standards, goals and expectations match yours.

That doesn’t mean you’ll always like what they’ve done, but it does mean you can be honest about it and they’ll listen to you and you’ll listen to them. Not because you want to necessarily have a ‘compromise’ on the outcome, but because you want to make sure what you’re doing is the work the person best placed to make that call wants to make.

The work that excites them … or makes them laugh or simply shit-their-pants.

And while it would be nice to think trust happens simply by spending time together, it doesn’t.

The reality is trust comes slowly.

It tests you.

It see’s what you’re made of at the most vulnerable times.

But when you have it, it’s the most amazing feeling you can have.

It liberates you.

It lets you literally get to places bigger that you could ever get to on your own.

And that’s why I am always willing to let someone I trust make mistakes, but never when it’s to save their own neck.

Which is why trust is so hard to earn and so quick to lose.

Because as they say, united we stand divided we fall.

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When Science Fiction Becomes Science Fact …

So Elon Musk’s SpaceX company successfully launched his Falcon Heavy rocket.

I was interested for many reasons, most notably for the fact that when he launched his previous rocket – I saw it but didn’t know what it was, so my brain got bent out of shape as I tried to work out whether it was an alien invasion, a Korean rocket or just a Hollywood stunt.

As it did to many others too.

For the record, to make sure Otis wasn’t scared by his parents and odd-parents reaction, I told him it was Santa doing a ‘trial Christmas run’.

He didn’t believe it … which is impressive because at that stage, none of us knew what was actually going on.

But this launch was different.

Bigger. More innovative. More spectacle.

And as amazing as all that is, what I found the most fascinating was how they made the booster rockets return back to earth.

IN UNISON!!!

I’m not saying this just because it’s the sort of thing you only expect to see in a JJ Abrams movie, but because by doing that – he just reduced the cost of space exploration from NASA’s billion dollar a flight price tag, to about 90 million.

Incredible.

But there is something even more wonderful.

No, I’m not talking about the fact it’s made me write the most topical post in this blogs history, I’m talking about how it has reignited the imagination of people around the World.

Shifting the aspirations of tech from making a billion dollar app to literally changing the potential future of the World.

Of course you need a lot of money to do that, but everyone has to start somewhere and as long as Musk continues to show how to do this with responsibility and humour for the benefit of the planet [unlike how he conducts his personal life], then I think he has just introduced humanity to an incredibly exciting chapter in it’s development.

And boy do we need that.



Creativity Without Bruises And Scars Is Not Great Creativity …

A while back – when I was running The Kennedys – I told the guys about how hard it is to make great work.

Ironically, the issue was less about the expression of creativity – though there is always difficulties in that – but in actually getting your precious idea through all the gatekeepers/processes/people without it being impeded, diluted or impacted.

Now don’t get me wrong, being pushed to be better is always good, but it appears we now live in times where the goal of others seems to be the reverse.

Sanitization.

Blandness.

Ego/Career management.

Or as my dear friend George once said:

“Creativity today is a client going to the doctor, telling them their expertise is wrong and then prescribing their own medicine.”

Of course people are entitled to their opinion.

Of course ad industry creativity needs to be commercial creativity.

But right now, it appears many clients version of ‘commercial’ is to either communicate what they want people to care about [regardless if they care about it, or believe it] or to say things where absolutely no one can ever be offended because what they want to communicate makes beige look bold.

And because adland – or should I say some within adland – has sold the value of creativity down the river in favour of making fees from process and production, the entire industries ‘creativity’ is being called into question.

What has happened to wanting to make work that makes culture take notice?

What has happened to wanting to making work others wished they had made?

What has happened to wanting to make work that changes entire categories?

Yes, I know there are some that still fly the flag of great work – but not many and not always consistently – and what’s worse is that we, as an industry, have contributed to this situation but what really gets to me … what really pisses me off … is that I feel we are continuing to pander to the wishes and demands of the organisations we are supposed to help, the organisations who – for whatever reason – are undermining our industries value and long-term future.

I’m not saying we should be arrogant.

Or rude.

Or forget why clients hire us.

But come on, why be a doctor when we let the patient diagnose themselves, which is why I absolutely loved this piece by the phenomenal Dave Trott.

At the beginning of this post, I wrote about how I had taught The Kennedy’s that great creativity doesn’t come without bruises and scars … well, if we still want to stand a chance of making the work that shows how brilliant we can be, then we better be prepared to fight harder for it, because being the punching bag is hurting everyone … us, our clients, our audiences.



Creativity Can Find A Way …

One of the things that bothers me about my industry is how they always talk about creativity when most of what they create is advertising.Of course advertising has creativity within it – sometimes, incredibly creativity – but often, the approach is to communicate the problem rather than solve the problem.

OK, so there are occasions when the biggest problem is a lack of awareness, but that is most definitely the exception rather than the rule.

I’ve written and talked about this so much over the years.

From my PSFK talk back in 2009 to my distain of Cannes scam to my adoration of designers and an absolute shedload in-between … and yet I continue to see briefs where the goal was obviously to ‘make an ad’ rather than ‘create a difference’.

This is not purely the agencies fault, in many cases it comes from the client.

Sometimes it’s because they need to support the retailers.

Sometimes it’s because their KPI’s are based on executional delivery.

Sometimes it’s because it would affect their remuneration structure with their agencies.

Sometimes it’s because they are not empowered to do anything different.

Sometimes it’s because they don’t actually care about solving, just producing.

And yet even in some of those approaches, there’s an opportunity to create a solution rather than make some noise if only they’d asked the right questions.

A while back, I had a client that briefed us on an ad campaign.

Got to admit, as much as I love them, it kind-of annoyed the hell out of me.

For me, that was like going to the doctor and diagnosing your own illness and solution.

So we asked why they wanted the campaign and they said they needed parents to let their kids do sport which was hard as they were worried their precious [only] child may get hurt.

And so we said, “If we can find a way to get parents to feel good about letting their kids do sport, are you open to it?”And when they said ‘yes’, it gave us the right to create bandaids that worked as badges of honor and comic books celebrating the power of sport.

Don’t get me wrong, if we had done a TV campaign it would have been a brilliant TV campaign.

But by asking a simple question, it allowed creativity rather than advertising to be the solution.

Or said another way, it opened possibilities rather than closed them off.

The reason for all this is that I recently saw a brilliant creative solution to slowing traffic down.

This is something that has been done in many ways over the years, including the brilliant Speed Dial by Colenso [video here] … but this was something even simpler.

This.

[Or if you’re too lazy to click on the link, the picture at the top of this post serves as a clue]

Now I know you might argue that once you know it’s not ‘real’ people won’t slow down, but I’d challenge that given the way the brain works.

But regardless, I will be interested to see what the data says after it has been in operation a while, but compared to a multi-million dollar ad campaign, or even the prices of stationing a copper there with a speed gun, I’m guessing it will be more effective.

And that is why our industry has to truly embrace creativity rather than just want to make ads.



Is Innovation The Fast Track To Corporate Fucking Stupidity?

Over the years, I’ve written a lot about how so many of the great ideas I’ve seen have come from the minds of designers rather than adfolk.

Where so many in my industry look to create eye-candy, designers are approaching their task in terms of solving the clients fundamental problem in the best and most visually interesting way.

There’s a lesson for many of us to learn in that.

However it’s not all great for designers.

Like that Pepsi bullshit from years back, there’s still examples where designers are taking the piss more than a catheter.

For the latest example, may I present to you Vodafone.

Whether we like them or not, our lives are very dependent on the telecommunications industry.

Sure, we might not use their service to make phonecalls anymore, but our smartphone addiction means we need their data so we can instragram our food at every possible moment.

Now obviously the telco industry doesn’t like being seen as just a ‘service provider’.

Part of that might be because of corporate ego, but the main reason is likely to be that for them to grow, they need to be regarded as an innovation company … someone who creates the future as much as serves it.

Whether you think that’s bollocks or not is up to you, but the reason I’m saying it is because that’s kind of the explanation Vodafone used for creating their new logo.

“What new logo?” I hear you cry.

This one …

“No Rob …” you reply, “… you’ve made a mistake, that’s the old logo”.

Oh no it isn’t folks, that’s the new one.

No seriously.

I swear to God.

Oh hang on, I don’t believe in God … OK, I swear on my heart.

Still don’t believe me?

OK, if you want absolute proof, here’s the old logo for comparison.

“But … but isn’t that basically the old logo just with the colours inverted?”, you stutter.

Well, I would agree with that assessment however we would both be wrong because apparently it is a new logo and, when you hear how the people at Vodafone describe it, it represents a new dawn for the company and it’s role and goal in society.

Here’s Ben Macintosh, Vodafone Australia’s customer business director …

“The changes represent the company’s ability to ‘innovate for the future ‘and supply choice for customers. The wants and needs of our customers have changed, and with that we’ve changed too. We challenge the status quo and push the boundaries to give people something that they won’t find anywhere else.”

I swear to god this is not an April Fool.

This really is their new logo and Ben Macintosh really did say that.

Look, I get Apple generated billions in extra revenue by simply adding a small ‘s’ to their otherwise near-identical product but this is a whole different scale of idiocy.

For me, there’s only 2 possible scenarios …

Either the branding company [which, let’s be honest, is not a design company] are fucking delusional or Vodafone is.

Whatever the truth, if I was a shareholder in the former I’d be buying more shares in them for their ability to charge millions for taking 10 minutes to literally invert the colours of their clients existing logos and if the latter, I’d be selling my shares as fast as I could possibly get rid of the worthless bastards.

On the bright side, I’m about to make a fortune as a branding consultant and my 1997 copy of Microsoft Paint.



A University Ad That Doesn’t Act Like A University Ad. Or At Least Not A Typical One …

University drives me nuts.

Don’t get me wrong, I’m a massive fan of education but as I’ve written many times before [ie: here, here and here] they’ve gone from being a place for learning, debate and discussion, to being a place that – according to all their advertising – wants to be a production line for the rich and successful in business.

From we to me, as it were.

The only thing that is worse than this is universities focus on profit rather than learning.

I’ve said this many times, but I find this horrific.

Education is an investment in more than the individual, but the country as a whole.

Their knowledge helps countries grow and prosper, but by governments ignoring that and encouraging Universities to look at what they do in terms of ‘how much can you make out of people’, everyone suffers.

And I include universities in that statement because there will come a time where people realise the value of their degree – especially in comparison to the debt it means they incur – will ultimately make them question if it was worth the effort.

And yet the universities keep pumping out ads saying they’re for the elite.

The next generation of business leaders.

The entrepreneurs and power brokers.

Even though that’s obviously bollocks given how many people go to university versus become the next Zuckerberg etc etc.

Which is why I liked this ad for the University of Pheonix.

Yes it taps into my sentimental bullshit, but I like it because it’s not about supreme business success, but giving you choices.

In a World where working in one industry for the rest of your life is becoming obsolete, the idea of preparing people to be able to adapt is a good one.

Because we are entering a period where for the majority of people, success will be about survival – which is tragic but that’s what happens when Governments view the younger generation as a cost rather than an investment in everyone’s brighter future.



Finally, Something Useful On This Blog …

Yes it’s a national holiday in America and yes, I said there would be no post today … but the thought of you not having your daily dose of my blog joy broke my heart so I am doing this for you.

I know, I should be knighted.

Ahem.

Anyway, the wonderful Mark Sareff has written a book.

I’ve written about Mark before because apart from being whip smart, he’s also one of the nicest people on the planet.

[Though I appreciate being being one of my friends and mentors may undermine that declaration a bit]

Anyway, while Mark may not be the best known names in planning, he is – in my opinion – the best planner in the industry and so anything by him is going to be interesting and useful and that is exactly what his book is.

It’s full of fantastic strategy nuggets of awesomeness based on real-world experiences.

It’s fun and quick to read and best of all, it’s free so if you are at all interested in smart thinking without the intellectual bullshit, then download it here … it just may be the first useful thing I’ve ever done for anyone on here.

Right, back to my holiday.