The Musings Of An Opinionated Sod [Help Me Grow!]


Something We Should All Remember …

I saw this quote by David Thoreau recently …

“It’s not what you look at that matters, it’s what you see.”

I have to say I love it because in some ways, it’s the best definition of creativity – and, to a certain extent, strategy – I’ve seen in ages.

Of course our job is to help clients achieve their goals.

Help them succeed in ways that are better than they imagined.

But too much of what we are doing is solving problems laterally rather than literally.

Or worse, simply executing what the client wants.

For me, the best creativity makes people think, feel, question … and to do that, you need people who see the World differently so that they can see what everyone else is just looking at.

Revealing possibility rather than reproducing what everyone already knows.

And doesn’t care about.



Sometimes Quiet Is The Most Powerful …

Well I’m back.

The good news is it’s already the last day of the first full week back at work.

How good is that?

Well it’s probably too good, so let’s end it on a low.

I mean high.

I mean … oh who cares …

One of the things I’ve loved about British comedy is their ability to be utterly poignant.

I’ve written about this before but recently I was reminded of a scene in the last season of Blackadder that really got to me.

It’s from Blackadder Goes Forth … the series about WW1 … and it’s the final scene of the final show, as they are about to climb over the safety of their bunker to face certain death.

It’s not exactly the sort of scene you would expect in a comedy, and it’s not played for laughs, instead it captures the honor and bravery of the men and women who gave their lives for others wellbeing.

But as the scene ends, it crossfades to something else … something that both captures the tragedy of war, the futility of war and the sadness of war. It’s quite an amazing scene – especially given it’s quiet simplicity – and yet it works, which is even more remarkable given it was never in the script.

Originally the final scene was going to show the cast being gunned down and end – as previous seasons had – with their deaths, but a combination of factors meant the footage they took was so bad that it was almost unusable.

Without much time before the show had to be aired, they came up with an idea that didn’t require a rewrite or even new footage and yet it became one of the most famous and powerful conclusions to any show in British history.

As I have said before, sometimes the most powerful moments of creativity are born from adversity but when you know what you want to communicate, the reward can be something quite magical. Different … but maybe even more magical.



There’s A Reason There’s Called Unicorns …

So did you get over your first day back at work?

What was worse … that, or this blog restarting.

Yeah … thought so.

Well I have some good news, because as you read this, I’m on my way to Shanghai.

And there’s better news … this means there won’t be any posts till Friday.

How good is that, 2 days into 2020 blogging and already you’re having a break.

But don’t get too happy, remember I said I would be back on Friday.

So back to those unicorns.

And more specifically, why Wall Street investors like to label certain dot.com companies with that moniker.

Well the answer is easy, because they don’t exist … at least not in the way they claim.

Especially when held under a microscope.

Think about it …

Evernote.

Theranos.

And then WeWork.

Mind you, given how much one of the founders walked away with – despite highly questionable practices, including copyrighting then selling to the company the word ‘we’ – there is definitely a reason why some people are called white collar criminals.

And they say crime doesn’t pay …

See you Friday.

Enjoy the early days of peace.



That Was The Year That Was …

So this is it, the last post of 2019.

Congratulations, you made it.

Yes, I know it’s early given there is still a couple of weeks to go in the year – including the inaugural R/GA London Planner Pie-Off – but despite what you may all think, I’ve had a big year and quite frankly, I need a rest from here as much as you do.

When I look at 2019, it’s been pretty good.

Of course there have been a few sad events – my dear Aunt Silvana dying and Justin’s wonderful wife, Ella – but overall, things have been positive.

Even the Beijing Hotel incident was amusing.

But most of all, the fact my family are good, healthy and happy makes it a good year, especially when you think of all the changes that have happened in our lives.

For Otis in particular, he has embraced all of it like a champion and watching him have his first day at ‘proper school’ made me feel incredibly emotional and very, very proud.

Quite frankly, the fact we have managed to stay in the same country for over 12 months is something we feel like celebrating – but not as much as my bank managers is doing – and we’re super excited that we have bought our first family home, even if we’ve not yet moved into it and it meant saying goodbye to the home I spent the first 25 years of my life in.

In fact ‘settling in’ has been a great plus of 2019.

We have a house, cars, some friends and finally feel part of a community … I’ve got to be honest, it’s a lovely feeling … and while I know there will be other changes in our life at some point in the future, this is a time I’m eternally grateful for.

There’s other stuff I’m grateful for too …

Without doubt, doing the Warc talk at Cannes with Martin was a wonderful highlight.

We were quite nervous about it but it seemed to have gone down well and I will always remember it and for that, we owe a debt to the wonderful Mercedes – Martin’s fiancé – who told us to get on with doing our school because she was sick to death of hearing us talk about doing more things together.

Love you Mercedes! And Martin. But more Mercedes.

Another thing – which is a bit weird, but seems to have helped some people – is when I wrote my post about being bullied at work. The response was phenomenal which led to Corporate Gaslighting. And while the amount of stories people are sending in – or agreeing to have published – on there has reduced, I know it has helped some people and I am happy I did it and will continue to do it.

Then there’s the fact I’ve been able to spend a bunch of time visiting China.

I love that place. In fact I would regard it as my ‘home’, despite having left there over 2 years ago.

To be able to spend so much time there and be energized by the city while connecting to new – and old – clients, has been magnificent.

Talking of returning to old things, having Otis’ beloved Elodie visit from LA was awesome.

Seeing them fall into their old, caring friendship was wonderful.

As I have said previously, taking him away from her was one of the hardest things about leaving LA – and while I know distance makes things harder, technology has obviously allowed their friendship to continue, which is the best ad for tech I can think of.

While I understand being emotional about Otis and Elodie being back together, I was surprised how emotional I felt when I went back to LA – especially when I visited Otis’ old kindergarten – but I suppose even the shortest time living in a place, leaves its mark on you.

There’s a bunch of other stuff I’m grateful for this year …

Nottingham Forest … for actually making me start to believe again.

I know it will end in tears, but it’s a nice feeling all the same.

There there’s the Brian May Guitar I bought after only 35 years of waiting.

Seeing Rod Stewart and Concorde were nice, as was getting a comment from Queen producer, Mack, and his son on the post I wrote about Freddie Mercury going to a birthday party dressed in the outfit he wore for the ‘It’s A Hard Life’ video.

That the gods of metal, Metallica, decided to extend the project that I’m doing for them for another THREE YEARS was a major plus. To be honest, I’m still not sure what I’m doing for them or if they like what I’m doing for them, but it keeps Otis in free Metallica t-shirts, so it’s worth doing.

I also got a bunch of new people in my life that I did not know previously.

From the brilliant students at the Brixton Finishing School, to the talented – but totally bonkers – creatives of Dayoung, Mike and Sam and not forgetting the wonderful Joel, Erika, Amar, Megan, Ed and Hannah who all stupidly decided to become members of the delightfully talented gang of planners at R/GA.

Before I end this utterly boring – but important [for me] post, I just want to say thank you to 3 more people.

First is the wonderful Paula Bloodworth not only got engaged – to a man from Nottingham no less [hahahaha] but she got asked to move to Portland to run strategy for NIKE globally at Wieden.

She will be brilliant.

More than people know – and they already know she will be brilliant.

I have had – and have – the great privilege of being able to call Paula a friend. I’ve worked with her, argued with her, laughed with her and caused havoc with her and through it all, her talent and humanity has shone through.

Wieden are very lucky to have her. Nike are very lucky to have her. I am very lucky to be able to call her a friend.

Second is the brilliant Severine Bavon.

Sev has been a part of my team from the beginning and this month she leaves us to strike out on her own.

Not as a freelancer … but to start a company that offers a new model for creativity and strategy for agencies and clients.

I’ve said many times that everyone should start their own company at some point and I am incredibly thrilled and proud that she is going to do just that.

Of course I’m going to miss her.

She’s brilliant, tenacious, smart and a million things I am not.

But I believe a bosses job is to help their people go on to bigger and better things. Bigger and better things they may never have imagined. Bigger and better things where they are chosen for who they are not just what they do.

And while I don’t think I did anything specific to help Sev make this decision, I have a vested interest in watching her do her thing and cheering her as she does it.

Which she will.

Sev, thank you for everything … believe in your talent, follow your gut, burn everything down that stands in your way.

So that leaves the final person … and as usual, it’s anyone and everyone who has written or visited this blog.

Ranting. Arguing. Swearing. Complaining. Caring. Debating.

It’s all meant a lot to me and after this length of time of writing basically the same 5 posts over and over again, I don’t take it for granted that you pop by and pass on your wisdom/insults.

I hope you all have a great festive season and may 2020 be epic.

Hopefully not as epic as I hope mine will be, but epic all the same.

I’m off to Australia for some sun and warmth and I’ll see you on Jan 6th cold, miserable and wondering how the holiday season passed by so fast.

Ta-ra.



Strategy Is A Direction, Not A Shopping List …

I am getting fed up of hearing strategy talked about in terms of a process.

Of course, there is one, but it seems people seem to value the process more than what it is supposed to deliver.

Which is clarity and direction.

Something that will change the behaviour of the brand/business from the very next day.

Something that will help create a clear position in culture, not just in the category.

Something that will contribute value, loyalty and appeal to the audience that will move them forward.

Something that is focused on the long-term, not just the next quarter.

That’s it.

That’s all strategy is.

And yet, I am meeting so many people who are getting lost in the process or worse, getting lost in the word ‘strategy’ … saying nothing can be done without it being deeply involved at every step – and I mean ‘every’ step – of the process.

Now don’t get me wrong, thinking and expertise is important – but to imply that only someone with the word ‘strategy’ in their title can do it, is wrong.

Actually, it’s insulting … especially when you consider that so much of the magic happens when you invite people who see the World differently to the party.

But it’s happening.

I’m seeing it everywhere.

And what it’s doing is creating so many strands to the strategy discipline, they’re getting in the way of each other.

That might be good for the agency fee, but not great for the work.

Don’t get me wrong, I’m not saying these strands of strategy don’t have value – of course they do – but in many areas, it’s not actually strategy … it’s not delivering on any of the 4 areas listed above … it’s simply helping push along the process of the output to get to a [allegedly] more effective result.

In other words, it’s short-term tuning rather than long term creating.

Adding obstacles rather than taking them away.

Or said more cynically, it’s more tactics than strategy.

Doesn’t have to be.

Not everyone is doing that.

Not everyone thinks like that.

But my god, it seems there is a lot of it about … and when you look at the amount of work that is being produced because of it, you have to admit that while there’s a lot of optimization, there’s not a lot of distinctive, magnetic energy.



Anything Is Easy If You Don’t Want It To Last

I am unashamedly a believer in brand.

I know there is a huge amount of talk about its commercial value, but – like the talk about whether we need ‘insights’ – there is plenty of evidence to suggest it continues to drive companies growth and revenue.

And while there are accademics, like Byron Sharp, who have proven people are far less loyal than they claim, the fact remains that loyalty – whether emotional or transactional – has significant value in building sustainable success for a brand.

But here’s the thing many brand owners forget.

To stand any chance of loyalty from your audience you need to be loyal to them.

Continuously.

It’s not good enough to simply offer discounts and early access.

Sure, that can help, but audiences know exactly why you’re doing it.

Real loyalty – by which I mean there is an almost irrational connection to a brand – is born from brands acting in ways that prove why people should care and keep believing in you.

Behaviour not just words.

Progress over the comfort of repetition.

Authenticity not just chasing popularity.

Telling beautiful stories not just spouting facts or contrived ‘ads’.

As I said, there are some marketers who say none of this matters in a world where digital enables them to have ‘direct to consumer’ relationships at a fraction of the cost of brand building.

I get it. It’s quick and it can be powerful which explains why every day there seems to be a new company claiming it will disrupt the category.

But where they go wrong is not realising disruption without distinction [ie: brand building] doesn’t create long term sustainable value, it just creates new commoditization.

In such an extremely competitive, highly-pressured, fast moving world, I would argue that brand has never been so important to stand a chance of having a stronger future.

And while this might all sound hypocritical given I work for a company who is trying to invent the future of marketing – which includes building new ways to have D2C relationships for clients, finding new ways to interact with subcultures through digital and passionately believes in disrupting categories – the fact is we never do this without an obsessive focus on the authenticity of the brand and how we can help it create the future culture wants to follow rather than just exploiting the offers of the present.

For me, the real issue is we are seeing is companies wanting all the good bits of brand loyalty without much of the effort, for which I leave them with this story I heard when living in China.

The successful farmer plants their seeds and nurtures them in the knowledge that when it comes time to harvest, their crop is bigger and healthier. It takes time, but it is always worth it.



New Is Easy, Right Is Hard …

I recently read an article on Linkedin about an agency launching a ‘world first’.

Was it something to save humanity?

Nope.

Was it something to help business?

Nope.

Was it something designed to get the agency some PR even though it had no intrinsic value to culture?

Absolutely.

All that aside, I do get the quest for ‘first’ from agencies perspective … they want to look like they’re relevant, creative, interesting and valuable … but the great irony is that all this stuff does the absolute opposite.

So to dear old adland, I ask you this …

Could you please start being as proud about craft as you are about doing something ‘first’.

Craft makes a huge amount of difference.

It turns potential into possible.

It changes how people look at you and what they can do with you.

It creates division between you and your competitors.

Craft might not always get the PR headlines, but it makes people care – and given the alternative is World Firsts like that fucking Peggy Peg from a few years ago – that is a much better position to be in for all of our futures.