Filed under: A Bit Of Inspiration, Attitude & Aptitude, Comment, Customer Service, Insight, Management, Marketing
One of the things I absolutely love is when you hear a perspective on something that you never thought about.
Something that makes you stop and reconsider what you thought you know.
Not that it means your original perspective was wrong – as I’ve said before, there’s rarely a really wrong answer, just lots of degrees of right – but you just feel your eyes have been opened to something that you thought had no way of surprising you.
It’s like a revelation to me.
The reason I say this is because it happened when I read this interview with a bouncer …
Now maybe you’re thinking his statement was massively obvious, but I never looked at bouncers that way.
To me, they were there to stop trouble and maintain order.
Oh … and to look menacing.
[Except my best friend Paul is sometimes one and he is the opposite of menacing]
However, after reading “If you’re too drunk you’re not going to buy any drink”, I now realise their actions are as much about securing the profitability of the business as it is securing the reputation and environment of the premises.
In essence, they’re more than bouncers, they’re business managers.
Now of course, you could say this is a classic case of ‘reframing’, and maybe it is … but in my experience, it only works when it is born from a truth that people can immediately relate too, so even if that is the case, it’s still better than 95% of the stuff our industry has done.
Filed under: Attitude & Aptitude, Corporate Evil, Culture, Embarrassing Moments, Experience, Management, Perspective
Years and years ago, I worked temporarily for a small company in Australia.
I hated it but I needed the money so each and every day I went there to destroy my soul.
I was not the only one.
So one day, this company announced they’d hired some specialists to help build trust between us all. The irony was there was already a lot of trust between us, it was the management we thought were dodgy bastards.
So off we go to some hotel where we are subjected to all manner of inane and condescending bullshit, when one of my colleagues announced …
“For this to work, we have to trust your bosses aren’t stupid and you’ve failed in achieving that”.
Within 2 seconds, pandaemonium happened and for all intents and purposes, we rebelled and all went to a coffee shop.
Of course management weren’t happy and a few people were fired and a lot of people were given written warnings – and while I am a big believer teams being built on trusting each other to help each other – that comes from the everyday environment, not some totally unrealistic experience in some nondescript hotel room outside of an industrial estate.
Half of the time the reason for doing it is simply for the management to say ‘they’ve spent money on training’ … which is VERY different from actually training … but none of this matters, because the only reason I’m telling this story is so I can justify showing this clip.
Filed under: Attitude & Aptitude, Culture, Experience, Management, Planners, Planning, Ros, Wieden+Kennedy
So today is a happy/sad day for me because I wave goodbye to my wonderful colleague Ros.
I’ve had the distinct pleasure of working with Ros for the last 2 years and I can honestly say, every day has been memorable.
OK, so part of the reason for that is that apart from being very talented and passionate, she is one of the most inappropriate people I’ve ever met … and let’s face it, I know a hell of a lot of inappropriate people.
Even more shocking is she is from the land of ‘nice’ … Singapore. What the fuck?!
And yet, despite her incredibly tasteless jokes, her excellent range of swearing and her ability to start a client presentation with the words, “don’t judge us before you’ve heard us” … she is a fantastic human being and a wonderful planner who everyone – even the clients she [cheekily] berates – love.
I’ve adored every moment I’ve either worked with Ros or watched Ros in action and nothing gives me more pleasure than seeing her continue her exploration of what she is capable of doing and being. Even more so that she’s taking her fiancé – and Wieden colleague – Hiro with her.
[The man I saw her sheepishly walk out from behind a bush on Wieden’s rooftop garden with]
So to 72&Sunny Amsterdam, look after her … and by that I mean don’t turn her into a happy, positive person because apart from the fact that would mean you’re into ’brain washing’, it would also mean you’re stopping her be as brilliant as she can be.
Thank you for everything Ros, I’m super proud and excited for you.
Filed under: Attitude & Aptitude, Comment, Communication Strategy, Experience, Management, Media, Perspective, Standards
Many of you may have already read this, but a while back, Politico magazine wrote a long – but fascinating – article about the moment George W Bush heard about 9/11.
What makes it especially interesting is they talk to people who were with him that day … from his Chief Of Staff, to his security detail to journalists to the pilots of Air Force One and the F-16’s sent to further protect the plan.
It is an amazing insight into one of modern histories most defining moments as well as being a wonderful lesson in how to give direction to chaos rather than letting chaos direct you.
You can read it here.
The older I get the more I realise that life is a battle between holding on to the things you believe in and allowing yourself be engaged and entertained by the things that challenge all you believe.
My Mum was particularly good at this …
She had an incredible ability to stay open minded to all that surrounded her … ensuring as she went forward in life, she was never left behind but also never walked away from things that time, experience and consideration had taught her were of real value.
But here’s the thing …
She never went along with what was happening simply because it was happening, she invested time in it to make sure she knew what it was, why it was happening and what it would mean for her.
I say this because I feel the ad industry has for years, chased after the newest new thing to appear relevant, without ever actually considering what to do with it to make it work for them.
In essence, it’s relevance by association.
Or worse, it’s about stealing from culture rather than adding to it.
I cannot tell you the amount of times I’ve read a piece from someone in adland proclaiming they are geniuses when all they’ve actually done is repurpose something that has been in existence for years.
The irony of adland is that we talk about the future but we hold doggedly to the past.
Some of this is not entirely our fault – there is the small fact that the remuneration structure many clients insist on, is designed to keep things the same rather than drive innovation in thinking, technique and approach – but at it’s heart, many of the problems we face are problems we actively helped create, which is why unless we are willing to break the cycle, the only winner in this whole sorry situation will be Alvin Toffler’s credibility.
It’s up to us.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Comment, Culture, Management
So today is June 1st.
It seems like only 2 minutes since it was January 1 but here we are, half way through the year already.
It’s not been a bad 6 months for me so far, but I’m most excited about the next 6 months.
So much is – hopefully – going to happen.
From the amazing work we have on the table, to the holiday we’re going on to celebrate Jill’s big birthday, to finally starting my teaching at MIT, to officially starting The Kennedys … there’s a bunch of stuff for me to look forward to as we enter the second half of the year.
In fact the only downsides I can see are that it is my birthday in 12 days [because I doubt there’s a Raleigh Grifter waiting for me, let alone anything requiring wifi] and Otis will be hitting 2, which means he won’t be eligible for free flights anymore.
[Unless you’re willing to help me Lee. Cough Cough, Splutter Splutter]
Given how hard 2015 was for me last year, I needed this – but part of it is also because at the beginning of the year, I made a conscious decision to get back to some of the standards that have always served me well … standards that I had allowed to become a bit diluted as my mind focused on the terrible loss of my Mum.
Now I appreciate this post comes across as one massive humble brag – it’s not meant to be, but I suppose it is – but the real purpose of it is the importance of excitement.
Sure, you can argue a lot of it is down to your attitude towards life – and I agree with that – but it cannot be denied that the environment you live in has a lot to do with the attitude you develop.
I was – and am – fortunate that I have been continually supported by my parents, my wife and my friends.
It was only when I was older that I realised how fortunate I am to have this.
And it is this realisation that led me to my ‘management approach’.
I know the word ‘management’ and me sound ridiculous, but for some reason I’m in a semi-position of power and what has been massively important to me is to ensure my team can look forward with excitement.
That doesn’t mean I’ll pay for them to have holidays or buy them presents – though I do ensure they always have their holidays and they can rob me blind with coffee purchases – but it is about giving them a plan where they continually are given the space to explore, challenge and be challenged as well as the client opportunities that help them grow as well as shine.
Now of course you need to ask them if I’m full of shit or not, but as I’ve said many times, I see my job as helping members of my team to end up in situations where they get offered better opportunities than they ever could have imagined – opportunities where they have been chosen as much for who they are as it is what they do – and central to that is ensuring they believe the future is always more exciting than the past.
To do this requires a mixture of forward planning, clear objectives, undeniable support and big doses of tough love, but the reward you get is – hopefully – committed, loyal and more passionate colleagues who look at the future in terms of what they can do to shape it [and be shaped by it] than simply feeling work in one endless and relentless stream of monotony.
Of course it doesn’t always work out as you hoped, but my attitude is you can’t expect loyalty from your team if they don’t get it from you, which is why I believe that when you know the people who matter have your back it gives you the confidence to go further than you ever expected … and gives the people who had your back, a greater sense of reward and accomplishment than they ever could foresee.